Automation and the technological age have changed not only the way business phone calls are made, but also how they are answered. Not too long ago, if you walked into a large business office, you saw ...

Switchboard operators could be out of a job and their headsets thrown away if an automatic call transferring system from Telephonetics catches on. Its virtual operator answers a call, asks who the ...

The Mirror’s oldest employee called it a career last week. Shirley Beck, the newspaper’s switchboard operator who began in 1952, was feted with a retirement cake and good wishes on her last day. “I ...

Before smartphones, most people kept in touch using landline telephones. And before direct dialing was common, some calls were handled by switchboard operators. During the 1950s, more than 220,000 ...

Economists and AI experts can look back to the invention of the telephone for an example of how rapid technological change ...

With a 1-year-old daughter and a recently laid-off husband, Minnie Carver needed a job, so in May 1968, she started as a switchboard operator at Blount Memorial Hospital. She will retire at the end of ...