Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing primarily on scaling product development and innovating their solutions as demand increases. Unfortunately, ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Cherwell Software, a global leader in delivering service experiences through integrated, adaptable technology that makes work flow, today announced the ...

SALT LAKE CITY & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Ivanti, Inc., the automation platform that makes every IT connection smarter and more secure, today announced it has signed a definitive ...

The degree to which information technology increases automation, often now aided by machine learning and artificial intelligence (AI), is high on the list of benefits put forward by IT suppliers for ...

The field service management industry is experiencing a notable shift as companies across HVAC, plumbing, electrical, and ...

We are at a tipping point in customer service as more companies are turning to AI in the form of robotic process automation, chatbots, and other technologies to scale efficiently and provide an ...

From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID-19 ...

Andrew Kavalauskas is a startup specialist at CDW. He is an experienced sales professional in the information technology and solutions sector, dedicated to customer service. In the fast-paced world of ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research named Pega a Leader in The Forrester Wave TM: Customer Service Solutions, Q1 2026 (1).

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...