Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. James Urquhart is a field technologist with ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. You know how it is: Ever since the pandemic changed the world, labor is harder to find than ...

Ryan has been a magazine and newspaper editor for 21 years, with the last 15 covering a variety of bases for CDW’s family of tech magazines. As Editor in Chief, he works on developing editorial ...