ServiceNow Inc. today debuted two new cloud services that use artificial intelligence to automate manual work for users.

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Marjorie Powell, AARP's CHRO, is a member of BI's Workforce Innovation board. Powell says creating a collaborative learning environment is key to helping employees adapt to AI. This article is part of ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Ascend Learning, a healthcare technology company, announced it has acquired Laudio, a healthcare management platform. The companies said Laudio will "enhance Ascend's suite of workforce management ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...