AudioCodes' WebRTC gateway solution bridges the gap between current and new without compromising either side. I stir up controversy every time I say this, but I will say it anyway. WebRTC does not ...

TokBox today launched OpenTok for Customer Service and a number of new WebRTC-based services for OpenTok that will bring advanced audio and video chat capabilities to developers that aren’t natively ...

The WebRTC protocol promises to make it easier for enterprise developers to roll out applications that bridge call centers as well as voice notification and public switched telephone network (PSTN) ...

At least when it comes to customer contact, there's a big hurdle: Contact centers generally try to minimize real-time live-agent interactions. WebRTC is on the horizon, and it is approaching quickly.

Though the technology has been around since at least 2011, businesses have only recently started to take advantage of web real-time communications (WebRTC). Between 2014 and 2017, the business ...

Teligent Ltd, part of the Teligent Telecom Group, a leading provider of Intelligent Network (IN), call completion and custom application developments for telcos and utilities, has announced support ...

Cloud communications provider Twilio cares about call quality, as a good customer experience is essential if it wants to succeed in disrupting the telecommunications space. Today, Twilio is announcing ...

With this week’s rollout of Firefox 35, Mozilla is taking a bold step toward reclaiming the relevance that Firefox once commanded. Key to that effort is the organization’s move to take a standard ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

As the power of the Internet gets ever stronger, we will increasingly turn to the web as our primary communications channel. For many people, Skype is already their go-to preferred means of ...