One of the most powerful tools to improve the performance of a team is the ability to give and receive feedback effectively. The other day my 11-year-old daughter watched a video of herself, and she ...

Patients are setting their own benchmarks, rules and standards by which hospitals are expected to comply. More important is the speed these expectations will be formulated, communicated and publicized ...

Erin Isings receives funding from SSHRC. Cecilia S. Dong receives funding from SSHRC. Christine Bell receives funding from SSHRC. Western University provides funding as a member of The Conversation CA ...

One of the most important aspects of a leader's role is to deliver difficult feedback to help their employees grow, adapt, and perform. Too often, I have seen leaders choose to ignore this important ...

Managers and leaders who notice that an employee’s work quality is dropping can use performance management tools to identify gaps in understanding and resolve the disconnect. Analyzing data from these ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...