Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

The city of Long Beach will soon be using artificial intelligence to review 911 calls as part of a first-of-its-kind program, and officials assure it's not meant to replace jobs.

Many small and medium-sized businesses (SMBs) are eager to use artificial intelligence to automate processes, improve forecasting and gain insights from their data. Yet without a clear strategy and ...