Target is aiming to spread the holiday cheer—and boost sales—one smile at a time. The retail giant is rolling out the "10-4 program," requiring employees to smile when within 10 feet of a customer, ...

The plan to evaluate customer service interactions is part of broader effort under way at Target, led by CEO Michael Fiddelke, to focus on the guest experience as a strategic priority. Team members ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. For as long as many people can remember, Target successfully ...

Suzie lifted the box of diapers from her trunk and glanced down the street to be sure she hadn't been followed. It was a bright Thursday afternoon, and her boots crunched across the icy Minneapolis ...

Target is laying off around 1,000 corporate employees and cutting another 800 open roles, the company said Thursday. The company said in a memo to staff that the roles being cut accounted for about 8% ...

About 1,000 employees are expected to receive layoff notices next week, and the company also plans to eliminate about 800 vacant jobs, per an AP report. In August, Fiddelke said as the next CEO, he ...

Target’s corporate culture, once known for flexibility and collaboration, is starting to show cracks, with employees describing a workplace increasingly defined by uncertainty, poor communication and ...

Target is preparing to issue settlement checks totaling $4.6 million to about 13,700 current and former employees, following a class action lawsuit over unpaid wages. Lead plaintiff Krystal Sadler ...