jdpower

Customer Contact Satisfaction among Gas Utility Business Customers Lowest in Eight Years, JD Power Finds

TROY, Mich.: 16 Oct. 2024 — Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the JD Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, SM ...
jdpower

Gas Utility Residential Satisfaction Lowest since 2015, JD Power Finds

TROY, Mich.: 4 Dec. 2024 — Gas utility customer satisfaction with billing and payment and customer care significantly drop, according to the JD Power 2024 Gas Utility Residential Customer Satisfaction ...
Business Wire

Utility Brand Appeal Wields Outsized Influence on Customer Satisfaction, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Amid widespread disruption affecting all aspects of the utility marketplace—from rising system costs to environmental and energy efficiency goals to referendums on ...
Business Wire

Electric Utility Business Customer Satisfaction Surges as Utilities Step Up Proactive Outreach and Help Customers Manage Costs, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...