Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. Here’s why. This all is happening either by design or by ...

Although colleges have tested different ways for chatbots to help students for years, new artificial-intelligence tools can allow chatbot use to go further, giving students more-personalized support ...

Xbox employees have been testing a virtual chatbot that can help with support queries and game refunds. Xbox employees have been testing a virtual chatbot that can help with support queries and game ...

Glendale-headquartered California Credit Union has announced the launch of “Georgia,” a new virtual chatbot designed to deliver fast, intelligent and secure support to members 24/7. Named in honor of ...

In a study, the researchers found that chatbots that had human features -- such as a human avatar -- but lacked interactivity, disappointed people who used it. However, people responded better to a ...

As thousands of Illinoisans continue to file for unemployment benefits during the coronavirus pandemic and swamp state call centers, a local nonprofit has created a virtual chatbot to make the jobless ...