Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Opinions expressed by Entrepreneur contributors are their own. We often like to talk about great customer experiences (and how content fits into them), to give you positive examples of how to reach ...

I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm every consumer — especially those who lack the time, confidence, or capacity to ...