Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

There are certain professional skills that are relevant to any job in any industry. These foundational skills are valued by many employers, and having these skills can help you become a strong ...

There is sure to be a question or two focused on evaluating your problem-solving skills in a competitive job interview. The best way to handle these types of questions is to combine sound analytical ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

The call center is a key part of CX. Leadership roles here require a specific skillset. Here we tackle the skills and traits of an effective call center leader. Call centers aren’t going anywhere.