This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Joe Welu, CEO of Total Expert, explains how AI, borrower intent and customer intelligence are reshaping the mortgage customer journey and lender engagement.

Teradata has launched Autonomous Customer Intelligence, a software and services offering to transform raw data and customer signals into context-aware, real-time actions at scale. This enhancement to ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new ...

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Unwrap, the AI-powered customer intelligence platform, today announced its $12 million Series A to help companies better understand their customers. The round ...

Your customers expect everything to work perfectly. A slow checkout page, confusing support experience or delayed shipment can send them straight to competitors. But here's the problem: most companies ...

Deeto, the AI-native platform for customer intelligence and activation, today announced a major evolution of its platform aimed at helping organizations treat authentic customer voice as a system of ...

NEW YORK, Feb. 3, 2026 /PRNewswire/ -- Socialhub.AI today announced the launch of its next-generation Customer Intelligence Platform (CIP) and a deepened strategic partnership with Microsoft, ...

Advanced and generative AI are transforming marketing from fragmented workflows into an engine of profitability and growth. Yet, despite AI’s promise, many in marketing remain trapped in outdated ...

Gain an autonomous research partner that reveals insights, launches studies, and formulates winning strategies – shortening the distance between customer voice and strategic influence. PARK CITY, UTAH ...