This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

Are customer/client lists protectable trade secrets in Arkansas? It depends. Answering this question involves looking closely at the facts and circumstances of each situation. There is some case law ...

Many leadership teams encourage employees to be more consultative. But without structural support, that guidance can feel aspirational.

Loyalty—consistent customers who make repeat purchases—is a great thing to achieve. Every company is thrilled to win the steady revenue that loyal customers provide. But loyalty has its limits. It ...

Can you get a court to stop someone from sharing customer/client lists in Arkansas? As explained in this blog post, it depends. But often the question is debatable and hiring an attorney experienced ...

Opinions expressed by Entrepreneur contributors are their own. I started my software company with one key client in mind: myself. My needs and pain points as a landlord managing my own investment ...

You may think it’s a simple matter of semantics, or maybe you’ve grown tired of hearing the debate over and over, but I think it’s important for any organization to revisit this issue regularly to ...