If you thought individual customer engagement at scale, high conversion rates, gathering zero-party data, and standing out among the other advertising noise out there was just a dream, think again.

Wendy’s International Inc. is partnering with Google LLC in the creation of a chatbot-powered drive-thru, the Wall Street Journal reported today. Amid what has become a generative AI boom of late, it ...

ChatGPT AI has been trained to provide conversational answers to users’ queries. It’s fantastically talented but still prone to producing cogent waffle and misinformation. ChatGPT AI has been trained ...

LiveChat offers live chat and help desk software for businesses. Through a new integration with the company’s other product, ChatBot, it has released new chatbot capabilities designed to help ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

Hiring isn’t broken because we lack tools. It’s broken because our tools don’t act. In my conversations with TA leaders at some of the world’s most respected companies, the same challenges come up ...