New research shows hybrid IT orchestration, self-service automation, and WLA investments accelerating as AI workflow delivery ...

Service industries, which are essential to the economy, continue to grow at a fast pace. The service sector includes businesses and organizations involved in wholesale and retail trades, food services ...

Mesirow Financial has announced a technology and fiduciary automation solution for broker/dealers (B/Ds) to help with their fiduciary management. Cetera Financial Group has signed on to become the ...

Invoke Public Sector will provide federal agencies with intelligence automation as a service under a five-year Small Business Innovation Research program contract ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing primarily on scaling product development and innovating their solutions as demand increases. Unfortunately, ...