Excerpted from “SAM-Legal: Turning Key Clients Into Strategic Accounts, a Guide to Law firm Strategic Account Management” by Steve Bell and Silvia Coulter. This excerpt, from an early chapter in the ...
You’re probably familiar with the Pareto principle: the idea that 80 percent of your sales comes from just 20 percent of current customers. Identifying that 20 percent — and devising a plan to keep ...
February 26, 2025 - The legal industry stands at a pivotal moment, driven by advancements in generative artificial intelligence (GenAI) technologies that are challenging established norms in the legal ...